Privacy Policy

Effective Date: September 25, 2025
Last Updated: September 25, 2025

Introduction

Rosales Roofing LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services.

Information We Collect

When you visit our website or contact us for services, we may collect personal information that you provide directly to us. This includes your name, email address, phone number, mailing address, and any messages or information you share through our contact forms. We also collect details about your roofing needs, property information, and any photos you may submit for estimates.

Our website automatically collects certain technical information when you browse our pages. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We may also receive information from third-party services we use for marketing, analytics, or business operations. This could include lead generation platforms, social media advertising, or review sites where you interact with our business.

How We Use Your Information

We use your information to provide our roofing services, respond to your inquiries, and communicate with you about your projects. This includes scheduling appointments, preparing estimates, coordinating work, and following up on completed services. We also use your contact information to send important updates about your project and safety communications.

Your information helps us improve our website and services by understanding how customers find us and what they need most. We analyze website usage patterns to make our site more user-friendly and ensure our content meets your needs.

We use your information for marketing purposes to keep you informed about our services, seasonal maintenance tips, and special offers. This includes email newsletters, promotional materials, and follow-up communications. We may also use your information to create targeted advertising on social media platforms and search engines to reach potential customers with similar needs.

For business operations, we use your information to process payments, maintain records, comply with legal requirements, and protect against fraud or security issues.

Marketing Communications

We send marketing communications to customers and prospects who have provided their contact information or expressed interest in our services. These communications include email newsletters with roofing tips and maintenance advice, promotional offers for our services, seasonal reminders about roof maintenance, and updates about new services we offer.

You can opt out of marketing communications at any time by clicking the unsubscribe link in any email, contacting us directly, or updating your preferences. Even if you opt out of marketing emails, we will still send you important communications related to any active projects or services you have requested.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our business, including payment processors, email marketing platforms, customer relationship management (CRM) systems, website hosting providers, scheduling software companies, lead generation tools, social media advertising platforms, and analytics services. These providers are required to protect your information and only use it for the services they provide to us.

We may share your information when required by law, such as in response to legal processes, government requests, or to protect our rights and safety. If our business is sold or merged with another company, your information may be transferred as part of that transaction.

With your permission, we may share relevant information with insurance companies when processing claims or coordinating repairs covered by your insurance policy.

Cookies and Website Technology

Our website uses cookies, which are small files stored on your device that help us provide a better browsing experience. Essential cookies are necessary for our website to function properly and cannot be disabled. These enable basic features like page navigation and access to secure areas of the site.

We use analytics cookies to understand how visitors interact with our website. These help us improve our site structure, content, and user experience. Marketing cookies help us deliver relevant advertisements and measure the effectiveness of our advertising campaigns. These cookies may track your activity across different websites to provide personalized ads.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect how our website functions. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Third-Party Services

Our website integrates with various third-party services to provide better functionality and marketing capabilities. These may include Google Analytics for website analysis, Google Ads and Facebook advertising platforms for targeted marketing, email marketing services like Mailchimp or Constant Contact, customer relationship management (CRM) systems for managing customer interactions, lead generation platforms, social media management tools, online review platforms like Google Reviews and Yelp, and marketing automation software.

Each of these services has its own privacy policy governing how they collect and use information. We encourage you to review the privacy policies of any third-party services you interact with through our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, encrypted storage of sensitive information, regular security assessments, and restricted access to personal information on a need-to-know basis.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer information related to completed projects is typically retained for several years for warranty purposes and potential future service needs. Marketing information is retained until you request removal or opt out of communications.

Website analytics data is generally retained for up to two years to help us understand long-term trends and improve our services. Payment information is retained according to financial record-keeping requirements and industry standards.

Your Privacy Rights

You have certain rights regarding your personal information, including the right to access information we have about you, request corrections to inaccurate information, request deletion of your information in certain circumstances, and object to certain uses of your information.

To exercise these rights or if you have questions about your information, contact us using the information provided below. We will respond to your requests in accordance with applicable privacy laws.

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion of personal information, and the right to opt out of any sale of personal information. We do not sell personal information to third parties.

Children’s Privacy

Our services are intended for adults and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child under 18, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date and post the revised policy on our website. For significant changes, we may also send email notifications to customers who have provided email addresses.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Rosales Roofing LLC

For privacy-specific inquiries, you may also email us directly regarding any concerns about your personal information or how it is used.